Privacy Policy

Effective Date: 3/12/26

Key Master LLC (“we,” “us,” or “our”) operates csvconvert.com. This Privacy Policy explains what information we collect, how we use it, and your choices when using our website, converter, checkout, and bug report forms.

Information We Collect

We may collect your name, email address, billing and order details, uploaded CSV files, screenshots, IP address, browser information, and basic usage data.

How We Use Information

We use your information to provide access to the converter, process orders, manage guest access, review bug reports, troubleshoot issues, improve compatibility, maintain security, and communicate with you about support or service updates.

Uploaded Files and Bug Reports

If you upload CSV files, screenshots, or attachments, we may review them to reproduce issues, troubleshoot problems, and improve the converter. Please do not upload sensitive information unless necessary.

Payments

Payments are processed by third-party providers. We do not store your full payment card information on our servers.

Third-Party Services

We may use WooCommerce, WordPress plugins, payment processors, hosting providers, form tools, analytics tools, and security services to operate the website.

Cookies

We may use cookies and similar technologies to maintain sessions, support guest access, improve site functionality, and understand site usage.

Data Retention

We keep information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and improve the tool. Uploaded troubleshooting files may be retained for a limited period.

Your Rights

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable law.

Security

We use reasonable measures to protect your information, but no method of transmission or storage is completely secure.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy, contact us at support@csvconvert.